Your Visit
Scheduling an Appointment
We are a referral-based consultative pediatric care practice. Please ask your health care provider for a referral, and then we will contact you to schedule your appointment. We work hard to minimize wait periods and thank you for your patience!
Please continue to see your family doctor or walk-in clinic if your condition worsens or necessitates a more urgent appointment.
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Referrals are not required to see our allied health professionals. Please contact the allied health provider you wish to see to book an appointment.
Virtual Care
Due to the changing needs and public health landscape, office appointments may be scheduled virtually by secure telehealth platform (video conference or by telephone) at the discretion of your pediatrician.
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Is your virtual care appointment already scheduled? Please read our tips on how to prepare for your appointment.
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Note: our secure telehealth platform works best with a Google Chrome browser.
In-Person Appointments
As per Provincial Public Health Orders, all guardians and patients are still expected to wear a mask in health care clinics and facilities. If you forget to bring one, we can provide one at the office. If this is not feasible for you or your child, please contact our office to discuss.
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Visit our COVID-19 Information page for additional clinic safety policies.
Cancellation & Late Policies
We will email you two to three days ahead of your scheduled appointment. YOU MUST RESPOND TO CONFIRM YOUR APPOINTMENT. Your appointment has been reserved especially for you and we request a minimum of two business days notice (48 hours) to reschedule or cancel. We appreciate your consideration and respect for our team and other patients who are waiting to be seen!
Aim to arrive five minutes early for your in-person or virtual care appointment. We strive to see patients on time and want you to have the full time scheduled for you with your physician.
If you do not show up for your appointment without reasonable notice, your referral will be cancelled, the referring doctor notified, and a new referral will be required.
Do you feel unwell? Please see our COVID-19 policies.
